Return and Refund Policy
Thanks for joining the Planted Perfect garden family and shopping with us. If you are not entirely satisfied with your purchase, we're here to help.
We have a 100% Satisfaction Guarantee. If you are not satisfied with the quality of our products, simply return them and we will refund you the full purchase price.
Items damaged by improper use will not be returnable or refundable.
If somehow you get a faulty product or an unexpected quality issue arises, just contact our customer support team. Usually photos are enough to see problems and send a refund or replacement without question!
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.